Refund policy
Last updated: August 2026
We want every Vincent Capocelli purchase to be one you're completely happy with. If that's not the case, this page explains how returns work, what qualifies, and how refunds are processed. If anything's unclear, just get in touch.
The short version
| Detail | Our policy |
|---|---|
| Return window | 60 days from delivery date |
| Item condition | Unworn, unwashed, tags attached, original packaging |
| Return shipping cost | Paid by the customer |
| Restocking fee | None |
| Refund method | Original payment method |
| Refund timeline | Up to 20 business days after we receive the return |
| Original shipping refunded | No |
What qualifies
- Unworn and unwashed — the item must not have been used
- All original tags still attached
- Returned in the original packaging, in good condition
- Accompanied by proof of purchase
Items showing signs of wear, washed, missing tags, or returned without original packaging can't be accepted and will be sent back at your expense. We assess the condition of every returned item before approving a refund. For hygiene reasons, underwear and socks can only be returned unopened; gift cards and final-sale items can't be returned.
How to start a return
Returns must be authorized before being sent back — items sent without approval can't be processed. Email customercare@vincentcapocelli.com with your order number and a brief reason, and we'll reply within one business day with instructions and the return address.
Return shipping
Return postage is the customer's responsibility. We strongly recommend a tracked service — Vincent Capocelli can't accept responsibility for returns lost or damaged on their way back to us.
Damaged, faulty, or incorrect items
We take care with every order, but occasionally mistakes happen. If your item arrives damaged, defective, or isn't what you ordered, email customercare@vincentcapocelli.com within 7 days of delivery with your order number and a photo of the issue, and we'll make it right as quickly as possible.
Exchanges
We offer exchanges on items that are faulty, damaged, or incorrect — contact us within 7 days of delivery with your order number and a photo. We don't offer exchanges for change of mind, size selection, or color preference; for a different item, return your original order and place a new one.
Refunds
Once your return arrives and passes inspection, we'll email you to confirm approval. Approved refunds go to the original payment method — allow up to 20 business days from the date we receive your return, as processing times vary by bank. Original shipping fees are non-refundable. If nothing's arrived after 20 business days, contact us and we'll investigate.
Order cancellations
Need to cancel? Email customercare@vincentcapocelli.com immediately. Because we process orders quickly, cancellations are only possible before your order is packed — once dispatched, use the standard returns process after delivery.